Listen to your
customers and learn
Businesses who want to evolve will listen to their customer and learn about their customers less than satisfactory experience.
By figuring out exactly what happened, not only can you take ownership and responsibility - you can prevent it from happening again.
Invite employees to participate in collaborating about the event.
Management can invite employee’s via email to participate in contributing to the description of the event.
Each review is a unique event and the employee will not be able to see anything else, other than the review they were involved with.
Win-Back Features
Learn what makes our case management system for bad reviews superior.
Event Prophylaxis
Discuss with your team the measures your going to take to prevent this from happening again. #businessevolution
Brokering Satisfaction
Strategize on how your team is going to put your best foot forward, being the customer centric company you claim to be.
Breaking the Ice
Prepare your private outreach to your customer to win-them-back. We have tips to help you be successful.
Transform You Bad Reviews Into Good Reviews
Upper Management LOVES Incident Reports. Bad reviews are a perfect trigger.
Bad reviews are a perfect reason to start an incident report. Properly filled out, our reporting includes world class incident reports that include every detail.
Updated reviews let potential customers know if something goes you WILL fix it.
Nothing provides more reassurance to potential customers than updated reviews that went from a 1-star to a 5-star. People know things go wrong, but when they see a business owner do their best to resolve it, it provides a tremendous amount of reassurance before they hand over their credit card.
