18 Apr

How to Keep Your Reputation After A Bad Review?

Rao Nabeel

How to Keep Your Reputation After A Bad Review?

A bad review is the worst thing that can happen to a business. But it also has one of the highest chances of happening.

A whopping 83% of consumers have left reviews for businesses they’ve interacted with, but only 18% said they’d ever read an online review before buying from a company. That’s why it’s so important for business owners to plan in case something like this happens

Everyone who’s ever tried to offer a product or service online knows that there are good reviews and bad reviews.

Some customers just have something negative to say about everything they encounter, while others complain even when the experience is good.

A lot of businesses get discouraged after receiving their first bad review but don’t stress it too much; almost every company has gotten a negative review at some point in time.

The most common reasons to have a bad review on your page are as follows:

1. Lack of customer service

“The customer is always right. “

It’s a phrase that has been around for over 100 years and was popularized by Henry Ford when he said

“If there are no customers, we will close the business. You are our customer, so you should tell us how to improve our business. We don’t have to be better than anybody else; we just have to be better than we used to be.”

Customer service is a top priority for any company. It’s important to understand the role of customer service to keep customers happy and satisfied.

You’ve spent all this time growing your company. Whether you are a startup or an established business, you have done the hard work of building and maintaining relationships with customers, investors, and employees. If there’s one thing that can ruin it all in an instant, it is bad customer service.

Don’t take your customers for granted, treat them like you mean it. Today, a lot of businesses are just staying just because of strong customer service.

2. Poor quality product

If your product is of poor quality and doesn’t do what it says on your profile, then you can expect some complaints. Remember that these days customers almost always have an option to buy from a competitor.

In this era of competition, you can’t expect anything. Your customer may wander around and get products from somewhere else.

Product quality is important for a business. A good product will have your customer coming back again and again. If you run a restaurant, having the best ingredients possible can be what keeps customers coming in. The same applies to other types of businesses as well; if you get the right products, then you’ll have people who are eager to work with that company or buy from them multiple times over.

If you’re selling a product, whether it’s online or offline, in person, or anything else. You should always make sure that your quality is top-notch. After all, how can someone want to buy something if they don’t believe the quality is there?

That is why you need to provide products which are of top quality to get repeated visits of your customers.

3. Unclear return policy

You’ve just sold a product and the customer is about to walk out the door. Will they be back? How can you make them come back again? If your customers don’t return, it can cost you hundreds—or even thousands—of dollars per year in lost sales.

Your customer deserves to know your basic return policies and you should let them know every time you’re selling to avoid any ambiguity among you and your customer.

You can write it down on your profile and your receipt/invoice.

It is important to communicate your policies, including the terms and conditions of your products or services, in plain language.

You can either include a separate policy statement on each page of your website or provide them under one link that provides all policies at once.

A good rule of thumb is to ensure that customers can locate these statements with less than three clicks from the homepage if they need to review any details regarding their purchase.

They say that you can’t please everyone, and this is especially true when it comes to your business. Someone will always have a complaint or something negative to say about what you do, how well you do it, or even how you communicate with them. One of the best ways to improve your reputation online is by being proactive when responding so potential customers know that there are real people on the other end reading their feedback and taking note of their concerns.

Have a look at The real reason people are motivated to write bad reviews and get things clear.

Bad reviews can be a common occurrence for businesses, especially in the online world.

As an owner or marketer, you might feel like your reputation is on the line and that any bad review could sink your business forever.

In reality, though, most of these complaints are often not serious and you should think about them as opportunities to learn from mistakes rather than a death sentence for your company.

Business owners and marketers have tried every trick they could think of to get customers to actually give them their email addresses.

From providing something free, asking for a phone number so you can call them back, or even just being polite – it’s all been done before in the name of getting more leads.

You’ve had a bad review on social media. Now what?

When it comes to a bad review, the damage is already done and there’s nothing you can do about it. In fact, oftentimes negative reviews will bring more attention than positive ones.

But,

What if I told you that in the digital age, with a little bit of effort on your part, you can actually turn this around?

You know what they say. No matter how good you are, at one point or another, you’ll have a bad customer. It comes with the territory and we can all agree that it is not fun to deal with when it happens.

However, this doesn’t mean that there aren’t ways to turn these unfavorable experiences into opportunities for growth and learning; in fact, many of the best business owners use negative reviews as an opportunity to improve their services/products and even be more responsive to their customers’ needs going forward.

This is a bad review of your business. Bad reviews are hard to take, but as the owner, you need to suck it up and deal with them.

“Hi, I’m sorry about what happened. It was all a big misunderstanding, so it’s not really your fault and you shouldn’t feel bad (it’s more my fault).”

This is the right tone to talk to a customer. You might want to express yourself but you have to choose the right words at the right time.

Try to talk to your customers through your product and service, it allows you to grow more rapidly.

Respond to your customer in a way that you would know that:

You’re caring
You’re a friend
You’re empathic
You’re a lifesaver

The worst thing you can do when responding to a negative review is written a generic response that addresses the points of the complaint in list form and then adds something like “We hope to have better service next time” at the end.

That looks terrible! You don’t want people thinking you mean it, and it just makes your business seem lazy.

Here is the link to your most important question https://objection.co/review-removal/how-to-close-deals-when-you-have-bad-reviews/

Although most people love to hear good things about themselves, there is nothing better than being able to help someone out. I’m sure that customer service and satisfaction are two of your main priorities for running a business. It seems that you have been working hard at these tasks but it would be great if you could know exactly how customers perceive their experience with your company.

Manage your Online Reputation

No matter how hard you try, there is always someone who will not like your product. And what’s even worse than a bad review? It is when the writer of that bad review says they never used it!

It’s one of the worst feelings a restaurant owner can have: finding out that someone left a bad review about your business on Yelp, Facebook, or Google. Even worse is when it’s false information! Imagine if you could get in front of all those customers who are searching for this information before they give their business to your competitor. That’s what we do at Objection.co.

Would you like to pinpoint your low-quality reviews manually and create disputes one by one or you will get an automated way to remove them? Objection Co. is managing its online reputation for a very long time now. Objection Co. is an automated software that pinpoints low-quality reviews and providing solutions to maintain your profile online. Objection Co. is empowering business owners and marketers to feel confident that they have protection from consumers who feel they can write whatever they want.