how-to-dispute-reviews
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Dogan Kirnaz Hi there! I'm a freelance writer specialized in copywriting and storytelling. I'm studying English Language and Literature at Akdeniz University and Public Relations and Advertising at Anadolu University.

There are two kinds of bad reviews: removable and not removable. You can dispute and remove bad reviews quite easily. However, you can’t get rid of a fair review just because you don’t like it. Whether a bad review is fair or unfair, you can quickly get rid of it when it is on a platform on your control. Yet, you must dispute to remove bad reviews if they are on third-party platforms like Google and Yelp. These platforms have their own rules and don’t always accept your every request. For example, Google has its review policies, and you need to read their policies and learn how to remove bad reviews from Google before requesting a review removal. Yelp also has a review policy, and they can’t help you if a review doesn’t violate their policy.

Which reviews can’t you dispute?

You can remove most of the bad reviews by disputing, but some of them don’t violate the rules though they are bad for your reputation and credibility. If a reviewer is honest and her review is fair enough, you don’t have the right to dispute or remove it. In such a case, there is only one effective way to get rid of these kinds of reviews. You should learn how to close deals if you can’t remove bad reviews. Some of the not removable reviews are:

  • The reviewer has experienced a problem and can prove it.
  • The review is honest and fair enough in its case.
  • The review does not violate the policies of the platform.

If a bad review contains one or more of these, it isn’t possible to remove it from a third-party review platform. The most sensible thing you can do is to contact the reviewer and close deals.

Which reviews can you dispute?

Most of the bad reviews violate the policies of third-party review platforms and are eligible for removal. If a bad review violates the policies of its platform, you can easily dispute and remove it in a few days, but you must learn their policies before challenging. Some of the removable reviews are:

  • The reviewer is a competitor or fraud.
  • The review isn’t real or provable.
  • The review violates the policies of its platform.

If a bad review contains one or more of these, you can easily remove them by contacting the platform and disputing it. 

How can you dispute effectively?

If a bad review violates the policies of its platform, you should first learn which policies these are and how to point at them. Yet, the very first thing you should do is to determine on which platform the review places since every platform has its unique rules. If you face a bad review that you think can hurt your reputation and credibility, follow these steps carefully:

  • Identify the review platform.
  • Read their policies and find which policies the review violates.
  • Create a list that focuses on the losses caused by this review.
  • Learn how to flag the review inappropriate and dispute it on this platform.
  • Send a request that describes who you are, what your problem is, and how this review affects you.
  • Enrich your request by using screenshots of the review, pointing at the reviewer and every other useful information.

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