Don’t think Healthgrades is important? Think again, Healthgrades has one of the biggest physician rating databases. HealthGrades provides a broad range of information, including patient reviews that are utilized to evaluate physicians. For example, Healthgrades includes information on health care providers’ board certifications, the insurance plans they allow, and the procedures they offer. Most importantly they give each physician a star rating based on the reviews left by patients. Each patient can express their opinions in a survey about their experience with a physician. The site currently has a significant market share of the medical review space.
However, how do you respond to a negative review? Negative reviews have the potential to ruin your reputation as a physician. With a negative review, you are likely to lose your current clients and potential clients. However, there are strategies you can use to remove a bad review on Healthgrades.
Here’s a photo of what a review removal letter looks like from HealthGrades when we are successful.
If you want to hire an expert to remove your bad review, I would suggest reaching out to us to see if we can help. If your fixed on trying to do it yourself, here are some helpful tips:
Healthgrades offers a platform for individuals to post both good reviews and damaging/malicious content about physicians. However, many of these published reviews will go against Healthgrades policies. Some of the circumstances under which Healthgrades will remove a bad review include:
- Comments that are not related to the experience of the physician or the quality of care provided
- Vulgar or hateful language
- Controversial, objectionable, or illegal activities
- Marketing material that advertises a product or service
- Content that discriminates, disparages, or ridicules a group or individual on the basis of religion, race, gender, national origin, marital status, sexual orientation, age, or any similar status
- Illegal, objectionable, or controversial activities
- Content that is off topic, unproductive, or inappropriate
- Obscene or graphic content
- Content that mentions patients or brands by full name
Removing a Bad Review Off Healthgrades
Unless you can turn your patients’ experience around, it is in your best interest to remove bad reviews targeting your practice. Some client reviews are meant to tarnish your name and ruin your reputation. While not all negative reviews qualify for removal, you need to make an effort to get rid of as many available bad reviews as you can. Here are steps you can follow to remove bad reviews.
Employ to get rid of bad reviews is to contact Healthgrades. The site has terms and conditions that prohibit certain content on their website. If the information posted is a violation of the site’s terms of service, you can appeal to them to remove the content.
Reach Out to the Author
According to recent studies, patients prefer physicians who react to reviews. Although laws on privacy make it impossible to respond directly to patients, you can try reaching out to the person who posted the review and asking them to remove it. Since Healthgrades allows individuals to take down their posts, this may be your best choice.
Positive Review Solicitation
Unlike some other review websites, HealthGrades doesn’t mind if you ask patients for feedback. You create a positive review profile. You can do this by soliciting positive reviews from happy patients. According to studies, patients will select a physician who has more reviews regardless of whether some of them are negative. One way to solicit positive reviews is to encourage satisfied clients to post reviews online.
Impact of Negative Reviews on Businesses
Businesses and practices use review sites to increase their traffic and convert leads into sales. Most online visitors make the effort of reading client reviews before considering subscribing to products or services. Service providers with positive reviews guarantee quality service. Negative reviews affect the credibility of any professional or business. One disadvantage is that it draws potential customers away from your company. Bad reviews may also affect your current clientele. To be on the safe side, you should address increasing negative reviews and improve customer experience.
Importance of Improving Customer Experience
One of the most effective strategies towards eliminating bad reviews on Healthgrades is to improve customer experience. It will help if you keep improving your services each time. The best way to do this is by addressing customer concerns as per both the positive and negative reviews. Improving customer experience will not help you retain your current customers, but it will attract more customers to your practice. Good customer experience leads to more customers and translates to good business for you. In this digital era, companies market their products and services through online platforms. Client review sites have gained popularity for rating professional services and giving consumers more value for their money. Getting negative reviews don’t always have to be a negative thing; you should use these comments to improve customer experience. However, it would be best if you did not allow fake or unsolicited reviews to ruin your reputation. You need to make an effort to remove these reviews from your Healthgrades profile.