Dogan Kirnaz Hi there! I'm a freelance writer specialized in copywriting and storytelling. I'm studying English Language and Literature at Akdeniz University and Public Relations and Advertising at Anadolu University.

Like everything else, the reputation of you and your company has now moved to the online world. Today, your current and future customers can easily see and evaluate the image of your business on the internet. Besides, many third-party review platforms, like Yelp and Glassdoor, have been observing your business and updating its image day by day. Moreover, if someone provides a review that harms the reputation of you or your business, this review will continue to exist in the internet world until you make a move. That’s why your online reputation is more critical and valuable than anything else. 

When will your online reputation suffer?

There are so many factors that undermine and devaluate your online reputation, like the sneaky games of your competitors. However, five of them are so dangerous that you have to stop doing urgently to save the future of your business.

Things that will update your customers and hurt your reputation:

  • Bad service.
  • Late delivery.
  • Deceptive ads.
  • Arguing with customers.
  • Customer dissatisfaction.

Only one of the above can lead to dozens of bad customer reviews and undermine the reputation of your business. Since the best way to protect your reputation is to avoid things that will harm it, you can have a better and more reliable online reputation even by avoiding these mistakes.

How to repair your online reputation?

As Warren Buffet says, “It takes 20 years to build a reputation and five minutes to ruin it”. Every business person knows that they can ruin their whole online reputation by only making one mistake. For example, Elon Musk has smoked some weed only once on the screen, but it cost him $5 million and quite a loss of reputation. Such situations can happen to many people, and most of us are unprepared for them. However, this loss was short, and Musk repaired his reputation in a short time. You can also improve your online reputation with a few smart moves.

Things that you can do to repair your online reputation are:

  1. Identify the problem. You can’t be victorious without knowing who or what to fight. You should first identify the problem since it is 50% of the solution.
  2. Offer a solution. The secondary thing you should do is to offer a solution as soon as possible once you discover the problem that hurts your reputation.
  3. Avoid mistakes. As long as you continue to do things that undermine your reputation, these problems will have no end, and you will find yourself in a vicious circle.
  4. Gather positive reviews. The best way to improve your online reputation is to collect positive and useful reviews. Encourage your customers to provide you with feedback.
  5. Get rid of negative reviews. Negative reviews not only undermine your reputation and credibility but also increase the cost of advertisingcost small business billions, and even lead you to bankruptcy.

If you are in trouble with fake and bad reviews, we suggest you meet our Objection AI. It’s the best software that you can use to identify and remove bad and fake reviews in a few minutes and automatically. Request a free demo if you want to try it now!

Related Post

Leave a Comment